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> FAQ
> Product
Feature Request |
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| Comprise Launches
NEW Web Site |
| We are proud to announce the launch of
our new and improved web site. The new site provides customers
and prospects with access to more information, powerful
tools and resources in support of our leading access management
system, SAM. |
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| Comprise Integrates
Wireless Access Management |
| SAM now offers libraries access management
for patrons using personal laptops and handheld devices.
SAM integrates such essentials as authentication, session
controls, CIPA compliance and much more for wireless users.
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| Comprise Provides
Real-Time Cash Management Reconciliation |
The SAM account-based system option provides
libraries with centralized customer accounts enabling
them to pay for services such as print, copy and fee and
fines without staff involvement. This powerful system
works with existing library cards and provides real-time
financial reconciliation for single site to large multi-site
library systems.
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Comprise
is committed to maintaining the highest quality
of customer support for its products and services.
You can expect that Comprise will make solving
your problems our top priority! An immediate
resolution is always our goal.
Please
use any of the following support mechanisms
described below.
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E-mail
Send us an email with your questions or
comments to techsupport@comprisetechnologies.com,
we promise to reply to your email as rapidly
as possible.
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Phone
& Fax
Call one of our support team members at
800.531.0132 or simply
fax in a support request to 732.291.3699.
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Knowledge
Base
Our Online Knowledge Base contains answers
to frequently asked questions as well
as solutions to common configuration problems.
The Knowledge Base utilizes a search engine
to help you find the answer to your question.
To begin using our online Knowledge Base,
click here. To begin using our online Forum, click here.
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Frequently
Asked Questions
For all other questions relating to SAM
pre-sale or pre-installation please check
out our FAQ
or contact a sales representative at 800.854.6822.
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